Industry:
Telecommunication/ISP
Category:
Client Services & Customer Support
Job Type:
Full Time/Permanent
Department:
Customer Care
Job Location:
All Cities
Gender:
Doesn't Matter
Minimum Education:
Bachelors
Degree Title:
Hold at least a Bachelor’s degree.
Career Level:
Entry Level
Minimum Experience:
Fresh(Fresh graduates or individuals with up to 1 year of relevant experience should apply.)
Work Permit:
Pakistan
Apply By:
Jan 31, 2015
Job Description
The Ideal Candidate Should:
- Hold at least a Bachelor’s degree.
- Fresh graduates or individuals with up to 1 year of relevant experience should apply.
Job Description
- Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
- Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
- Ensure strict compliance with New Sales Activation/ MNP SOP
- Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
- Actively work towards the achievement of daily quantitative targets
- Adhere to the the company’ business code of conduct, corporate policies, guidelines, and statutory requirements
- Regular attend Team Meetings and other learning initiatives.
- Coordinate and follow-up with multiple stake holders for the resolution of customer’s problems
- Prepare product or service reports by collecting and analyzing customer information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Essential Skills
- Excellent written and oral communication
- Good interpersonal skills
- Proficiency in MS Office Suite
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